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This Privacy Policy explains how Viathra Leisure (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website, services, and bookings.

1. Information We Collect

• Contact information: name, email, phone number, WhatsApp.
• Booking information: tour selections, dates, number of travelers, pickup location, special notes.
• Payment-related info: payment method, transaction references (we do not store full card details if processed by a provider).
• Technical data: IP address, browser type, pages visited, and basic analytics (cookies may apply).

2. How We Use Your Information

• To provide and manage bookings, inquiries, and customer support.
• To communicate updates about itineraries, confirmations, and changes.
• To improve our website, services, and customer experience.
• To prevent fraud, comply with legal obligations, and enforce our terms.

3. Sharing Your Information

We may share necessary data with trusted partners only to deliver the service you requested, such as:

• Hotels/accommodation providers, transport providers, guides, attraction partners.
• Payment processors and financial institutions for transaction handling.
• Service providers (e.g., hosting, analytics) that support our website operations.

We do not sell your personal information.

4. Cookies

We may use cookies and similar technologies to remember preferences, understand usage, and improve performance. You can disable cookies in your browser settings; some features may not function properly.

5. Data Retention

We retain personal data only as long as necessary for bookings, support, accounting, and legal compliance. When no longer needed, data will be securely deleted or anonymized.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no online service is 100% secure—please use the website responsibly.

7. Your Rights

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent for marketing communications (if any).

8. International Visitors

If you access our services from outside Sri Lanka, your information may be processed where our systems or partners operate. We take steps to ensure appropriate safeguards.

9. Contact

For privacy questions or requests, contact us at info@viathraleisure.com or via the Contact Us page.